1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services, including:
• Name, address, and contact details
• Date of birth
• NDIS number and plan details
• Medical history and disability information
• Emergency contact details
• Banking and payment details
We may collect this information directly from you, your carers, guardians, or other authorised representatives.
 

2. Use of Personal Information
We use your personal information for the following purposes:
• To provide you with our services under the NDIS
• To communicate with you and your authorised representatives
• To manage and administer our services
• To comply with our legal and regulatory obligations
• To improve our services and conduct research
3. Disclosure of Personal Information
We may disclose your personal information to:
• NDIS and other government agencies
• Healthcare providers and allied health professionals
• Our employees, contractors, and service providers who need the information to provide services to you
• Legal and regulatory bodies as required by law
• Any other third parties you have authorised us to disclose your information to
We will not disclose your personal information to overseas recipients without your consent, except as required or permitted by law.
 

4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
• Securely storing physical and electronic records
• Using encryption and secure communication channels
• Restricting access to personal information to authorised personnel only
• Regularly reviewing and updating our security measures

5. Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. If you wish to access or correct your personal information, please contact us using the details provided below. We will respond to your request within a reasonable time.

6. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, you can make a complaint by contacting us using the details provided below. We will investigate your complaint and respond to you within a reasonable time.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website, and the date of the latest update will be indicated at the top of the policy.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: